![]() October 2018 (54,429 miles) They recommend replacement of front brakes, rotors and brake fluid exchange ($130.00 just for fluid). In the past 2.5 five years, I have caught the service technician and mechanic not, once, but on two occasions outright lie and try to convince me that my car needed service that in fact they had just performed at the recent prior visits. Fairfax Hyundai can not be trusted they have proven undoubtedly that they do not have integrity and in fact are they type of service center that has unethical practices and what most people think of when they picture an auto repair service shop that preys on people, specifically females. Unfortunately, as a female, I was a little too trusting and as a result was exploited repeatedly. However, I have since learned the ulterior motives of the dealer in providing these complimentary services. Also, it was convenient to my work and I was provided a shuttle ride if needed to take me to my office. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hyundai’s Service Center. I own a 2013 Hyundai Sonata which I purchased new from Fairfax Hyundai. Richardson is indeed an absolute Hall of Famer! Richardson willingly exudes everyday to all of his clients. May all service advisors at Hyundai and elsewhere strive to meet the performance excellence that Mr. Richardson to the managerial level to train fellow service advisors, locally and nationwide, in the importance, accuracy, and ethical standards in such company hierarchal positions and in the quality control of effective functioning of the vital safety aspect of protecting the consumer from any safety or monetary harm. Richardson always wants what is best for the customer and for the safe operation of the vehicle.įairfax Hyundai and corporate Hyundai Motors of America need to elevate Mr. Richardson fully explains the recommended service brought forward from the service bay technician and is always great at prioritizing the most urgent automobile need. He is always willing to discuss all options to car owners regarding repair questions and inquiries. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest in every encounter. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER The dealership deserves only one star, but I increased to two stars because Don Barker the salesman was very helpful ![]() It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all competing models. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you.īack to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. ![]() Muñoz, the CEO of Hyundai America, but never received an answer. I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. I never received this document I am legally entitled to obtain, in spite of multiple requests. I was puzzled since I maintain an excellent FICO score,so, I asked for the copy of the credit report and the reasons for rejection. In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document. ![]() When taking delivery of the vehicle, I received a number of documents, but no invoice. In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle. ![]()
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